eReputationBUILDING is a process, not an event. We utilize proven best practices to first correct all your online listings, then send a mobile-enabled video email to your clients that will proactively build your online reputation. This video thanks the customer for their purchase and asks them to leave a review by simply clicking on the review site button.
We also provide a “Not Satisfied” button that leads the unhappy customer away from online review sites and gives you the ability to contact them directly so you can correct the problem. This successfully prevents a customer from leaving a scathing review online for the whole world to see.
The first thing we do for our clients is help them claim all of their online review sites and correct all listings so the Name, Address and Phone number are consistent across the web. This improves online exposure and SEO.
- Superior email inbox placement
- Professional HTML email template design
- Video email that increases engagement
- “Not Satisfied” button to stop bad reviews
- Direct buttons to review sites
- Mobile-enabled emails (43% of emails are read on a mobile device)
- Online listings corrected and optimized
- Improves organic SEO
- Notification of customer issues
- Automated process ensures timely communication
- Improves customer satisfaction
- Generates repeat business
- Email is superior to Social Media (Read the CNN report)