I called your office the morning of the appointment and you had no record of the appointment. If I didn’t call to confirm, I would have been waiting for nothing. Someone did arrive at 1:30 instead of the 11 to 1:00 time period. So the service call was not charged but paid full price for a part ($130.00) which was too high. Very disappointed and not sure if I will use your company again.

After several lengthy discussions with Vincent about the size of the new system, I went with what he suggested. I knew better and should have checked around. The completely new system does not operate any better than the unit it replaced which was 30 years old. It DOES NOT cool as it should!

$45 filter removal fee for a filter located directly next to air handler if you say $79 diagnosis fee do it and dont add anything to it without notifying the owner first. It is absolute bullshit letting your techs screw people.

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