Patient Use of Online Reviews
Today, more patients than ever use online physician reviews to search for a doctor—and that number is only continuing to grow. In 2013, Software Advice published the results of a survey we conducted in an effort to learn more about how patients use online reviews. One year later, we’re revisiting the topic to see how…
How Clients Use Online Legal Reviews
Many individuals turn to online reviews websites, such as Yelp and Zagat, in order to evaluate the best available food options when they want to dine out. But online reviews aren’t limited to restaurants—those seeking legal assistance also have many options to choose from that allow them to compare attorneys on the Web. Since people…
Use of Online Reviews to Select Residential Service Providers
In an age where online reviews websites allow customers to share their opinions with the masses, residential service providers must do all they can to provide memorable customer experiences that encourage positive feedback. Field service management functions like work order histories and intuitive scheduling and dispatching can have direct impacts on customer service. But there’s…
Dr. Goldenberg Case Study
At the beginning of the pilot, we ran a baseline diagnostic to assess the Dr. Internet presence on many on-line rating sites. The baseline diagnostic revealed several problems across the universe of on-line rating sites; such as broken links, inaccurate listing information, and for some on-line rating sites, no presence at all. The following image…